Refund & Returns Policy

We have a 14-day policy. Regretfully, we are unable to provide you with a refund or exchange if 14 days have gone by after you received the item. 

We will give you a direct refund if you decide to change your mind within 24 hours of placing your transaction. 

In order to accommodate client errors and changes of heart, we only process orders 24 hours after they are placed. If you decide to change your mind after this point, we will not be able to issue a refund until the goods has been delivered, accepted, and returned to the specified address. 

Your item must be unused and in the same condition as when you received it in order to be eligible for a return on your order. If you want to return it to the address we will provide you, you must do so at your own expense and in its original packing. 

A number of product categories are non-returnable. Clothing, sanitary products, and intimate items are not returnable. Additionally, gift cards are non-refundable. 

We will use your order number and/or any other information you provided when placing your order to confirm that it is your order before allowing a return. Your email address will probably be this. 

You can do one of two things to get your return approved. We confirm that we received the package at the return address you provided, or you may email us a photo or scan proving that the package was returned to the address you provided. It is not appropriate to send the shipment to the manufacturer's address in the first scenario. The second scenario allows for the acceptance of a shipping ticket or a postal receipt. 

Instead of providing us with confirmation that the return has been made, we might ask you to wait until we get it. A package inspection could be required in order to process a refund. This inspection will take place before we proceed with the refund in the event that there is a refund. 

If you receive an item and say that the item is in poor condition and you would like a refund, but you refuse to send a picture of the item you received, you will obviously be asked to send the item to a specific address so that the item in your order can be inspected. 

The refund will only be issued (or not) following inspection of the product after it has been received. The article is in good shape, as we can see following inspection. Additionally, we will notify you through a picture and/or video, and in this instance, we will not issue a refund. 

This can appear like an overly drastic measure. However, some people have been dishonest and based on past experience, we can no longer take the word of our interlocutors. We apologize and want you to know that we try our hardest to fulfill all return and refund requests. 

There will be a 2€ fee per order for any refunds. This is to pay for the expenses of the processors and payment systems. 

If you want a refund, we will send you an email to confirm receipt as soon as we have received and examined the returned item. After that, we will let you know if we have decided to approve or deny your refund request. 

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time frame. This time frame is not under our control. And we will notify you as soon as the refund process is initiated on our end. 

If the refund is late or missing, check your bank account first. Only then contact your credit card issuer. There may be a delay before your refund is officially posted. 

Then contact your bank. There may be a delay in processing before a refund is posted. 

After these two steps, if you still have not received your refund, please send an email to contact@the-montessori-shop.com. The customer service team will ask you if you have completed both steps. If you have, the customer service team will check the database. 

We are sorry to ask for these steps but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We want to give maximum attention to the requests we receive. 

In the case of discounted items, if there is a refund, the refund will be made on the price of the discounted item and therefore paid by the customer and not at the price in normal period. 

In the case of exchanges, we replace an item only if it is defective or damaged. If this is the case, you wish to exchange it for the same item, send us an e-mail at contact@the-montessori-shop.com. 

In the case of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, only when we have received the item, a gift certificate will be emailed to you. 

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift buyer and they will know that you have returned the item. 

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable and if you receive a refund, the return shipping costs will be deducted from it. 

Depending on where you live, the time to receive your exchanged product may vary, of course. 

If you are shipping an item valued at $30 or more, consider using a shipping service that allows you to track the shipment or ensure delivery. We do not guarantee that we will receive the item you are returning. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. 

The specific fee should be based on the express company you choose. 

If due to our reason, the good received are damages or not correct, and the consumer is not required to bear the shipping fee for this reason.