Shipping Policy
This page explains how your order is prepared, shipped, and delivered, so you know what to expect from checkout to doorstep.
Free US delivery
We offer free standard delivery on every order within the United States. There are no minimums and no surprise charges at checkout. The price shown on the product page is the price you pay, plus any applicable state sales tax added at checkout.
Delivery options
We offer two delivery options to fit your needs:
Free Standard Shipping
- Total estimated delivery: 10 to 13 business days
- Processing: 4 to 5 business days
- Transit: 6 to 8 business days
No minimum order required.
Priority processing — $9.90
- Total estimated delivery: 7 to 10 business days
- Processing: 1 to 2 business days
- Transit: 6 to 8 business days
This option speeds up the preparation of your order. The transit time by the carrier remains the same.
Business days
Business days are Monday to Friday, excluding US public holidays. These estimates reflect what most customers experience, but they are not guaranteed dates: busy periods, weather, and carrier delays can occasionally add a little time. We would always rather give you an honest estimate than promise a speed we cannot keep.
Order tracking
As soon as your order ships, we email a tracking number to the address you used at checkout. You can follow your parcel's progress directly with the carrier. We recommend keeping an eye on the updates so you do not miss the delivery.
A couple of things to check
Your delivery address. We ship to the address exactly as entered at checkout, so please double-check your house number, apartment, and ZIP code before confirming. We cannot be held responsible for a parcel that goes astray because of an incorrect or incomplete address.
Change of delivery address. If you notice a mistake in your delivery address shortly after placing your order, contact us as quickly as possible at contact@the-montessori-shop.com. If your order has not yet entered processing, we will do our best to update the address. Once processing has started, the address can no longer be modified.
Marked as delivered but nothing there? Carriers occasionally scan parcels as delivered a little early. Please check around your property and with neighbors first. If it still has not arrived within 48 hours, contact the carrier and let us know, and we will help where we can.
Damaged packages
If your package arrives visibly damaged, we recommend refusing the delivery if possible and contacting us right away. If the package was delivered when you were not there and you notice damage when opening it, contact us within 48 hours of delivery at contact@the-montessori-shop.com with your order number and photos of both the package and the contents. We will offer a replacement or a full refund, including any return shipping costs.
Delivery delays
If your order significantly exceeds the estimated delivery window (more than 15 business days after shipping without any update), contact us at contact@the-montessori-shop.com with your order number. We will investigate with the carrier and get back to you as quickly as possible.
Sales tax
Any applicable US state sales tax is calculated and added at checkout based on your shipping address, in accordance with state law.
International orders
Our store currently focuses on customers in the United States. If you are outside the US and would like to order, please contact us at contact@the-montessori-shop.com before placing your order, so we can confirm availability, delivery times, and any costs for your location. Any customs duties or import taxes charged by your local authorities are the responsibility of the recipient.
Cancellations
If you change your mind shortly after placing your order, contact us as quickly as possible at contact@the-montessori-shop.com. If your order has not yet entered processing, we will do our best to cancel it and issue a full refund. Once processing has started, the standard return process will apply after delivery. See our Refund & Returns Policy for full details.
Cancellations, returns, and refunds
Everything about returning an item and getting refunded is set out in our Refund & Returns Policy.
